Refund policy

At NeoBuds Care, we strive to ensure complete customer satisfaction.

1. Returns Eligibility

We accept returns only in the following cases:

* Product received is damaged
* Product is defective
* Incorrect product delivered

2. Return Request Time

Customers must raise a return request within **48 hours of delivery**.

3. Condition for Returns

* Product must be unused and in original packaging
* Proof (images/videos) may be required

4. Refund Process

Once the returned product is received and inspected:

* Refund will be processed within **5–7 working days**
* Refund will be credited to original payment method

5. Cash on Delivery (COD) Orders

For COD orders:

* Refund will be processed via bank transfer or UPI

6. Non-Returnable Items

We do not accept returns for:

* Used products
* Opened or tampered packaging
* Change of mind

7. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.

8.
Replacement Time Frame: If replacements and exchange are accepted, then It will get delivered to you within 5-7 working days
                                      

9. Contact Us

For return requests or support:

Email: admin@neobuds.in
Phone: +91-9166884029

NeoBuds Care — Pure Care for Pure Beginnings 💙